FAQ

Here are some answers to some of the questions we often get asked.

If the answer isn't here, simply drop us a line at hello@basketballrepublic.com.au

Why buy from Basketball Republic?

We sell only 100% Genuine products that are sourced from Australian distributors, ensuring that the products you've purchased are exactly the same as those sourced in stores in Australia. All products are in stock and shipped from Australia unless stated otherwise.

 

I'm trying to a find a product that isn't listed on your site, can Basketball Republic source it for me?

Here at Basketball Republic, we are constantly adding to our range as well as constantly updating the products available on our website. If the item you're looking for is not on our website, chances are we can get it for you so contact us at sales@basketballrepublic.com.au and we'll do our best to meet your needs.

 

I've never bought online before and don't want to provide my credit card details over the internet, can I pay by phone or fax?

The safest way to place an order is to process it online using our secure shopping cart, where you can pay via credit card, PayPal or a bank deposit to our bank account.

 

Is it safe to use my credit card on-line?

Yes, it is very safe. 

Our website is hosted on secure servers which ensures that your personal details are totally encrypted using the latest industry standard SSL 128bit encryption standards, same as what your banks would use for their online banking platforms. If you are still unsure, you can pay via PayPal or bank deposit.

 

What credit card do you guys accept?

We accept American Express, Mastercard or Visa.

 

What if I am not happy with my purchase?

At Basketball Republic, your satisfaction as a customer is our number one priority. If you are not completely satisfied with your product, please contact us within 30 days of receiving the item and we can organise to have the product returned and money refunded as long as the product is unused and in original packaging.

Our products all come with the full manufacturer's warranty. For basketballs, this is 1 year unless stated otherwise. Please contact us if you have a warranty claim to make with a defective product.


Please note these are no returns or exchanges for
sale items. 

Where do you ship to and how fast are orders shipped?

We offer shipping Australia wide using Australia Post, which can be tracked for every order. All items are shipped within 1 business day of payment clearing into our accounts.

 

Contact us

For any product or sales enquiries, please contact us at hello@basketballrepublic.com.au and one of our customer service representatives will get back to you within 24hours. You can also reach us on (02) 8091 5220.